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Sometimes Shitty Customer Service Actually Pays Off

December 17, 2011

One of the many things I spend money on for my classroom is tissues, so I was totally pumped a couple of months ago when Safeway was offering 200-count boxes of their brand of tissues for $1.00 each. I had to get a raincheck because the store that I was in was out of stock. Today I decided to call that raincheck in. Little did I know that the bitchiest woman on earth would end up getting me 600 tissues for free.

I went to a different Safeway than the one I actually got the raincheck from because it’s close to the big CVS (where I got three 12-packs of diet Coke for $8!). And this Safeway is crappy. First, I couldn’t find the tissues because the aisles were totally mislabeled. Then, they didn’t have the 200-count tissues. So I went to the customer service station to ask about getting the raincheck extended. And that’s when the waiting began.
There was no one at the customer service desk, so one of the checkers called over the loudspeaker for help. And I waited.
And waited.
And waited.
Finally, a very cranky woman came to the desk and just looked at me. No “how can I help you?” or “what do you need today?” She just looked at me. So I explained the situation and she said they couldn’t extend the raincheck. She was about to walk away without offering further help when I asked if I could just substitute a different count box of the Safeway brand tissues.
“Fine,” she called over her shoulder.
So, I went and got 10 boxes of 260-count tissues and paid $1.00 each for them. Score!
I was annoyed about her shitty attitude, but at the same time it got me 600 tissues for free. I think I can put up with 10 minutes of waiting and a sour puss for that.
Sidebar: If you could possibly send a couple of boxes of tissues into school with your kids to give to their teachers from time to time, their teachers will really appreciate it. Pens and pencils are always a nice surprise, too!
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I am NOT a financial professional, and any advice, thoughts, or comments shared on this blog should be taken only after careful consideration by the reader and consultation with her financial adviser.

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